FAQs

When is my box delivered?

All subscription boxes will deliver once per quarter. Shipping out dates are the weeks of December 20th, March 20th, June 20th & September 20th. 

How often am I charged?

Quarterly Plan: Your first payment is processed straight away, the next charge will be on the 15th of the month after your first box, then charged every three months thereafter.

Annual Plan: Your payment for the entire year of boxes is processed straight away, the charge for the following year of boxes will then be on the 15th of the month after your fourth and final box.

What's in the box?

Hey! Helen boxes are filled with a surprise selection of fashion, beauty & home. All boxes have a retail value of over $200.

Can I really cancel at any time?

YES! You are in control of your subscription, if you are on a Quarterly Plan, you can cancel at anytime before your next charge date and you will not be sent out a box. If you have paid for a full year of boxes on the Annual Plan, you will still receive all 4 boxes you paid for, but as long as you cancel before it renews then you will be sent out any more boxes or charged anything further. Simple! 

Will I ever be charged for shipping?

Shipping in Canada is always free to our subscribers. Customers who live in the United States or Europe will incur a shipping charge stated at checkout.

How do I make a change to my subscription?

If you need to change your shipping or billing address, or your size, you can simply login to your account by clicking 'Manage Subscription' at the bottom of the website and make the edits for your next box. Please note, if you have already been charged for your next box and still need that one to have a changed size, please contact us at hey@heyhelenbox.com directly and we will make a note of that on your account. 

Step 1

Sign up for a Hey Helen Box and choose a subscription plan that best works for you.

Step 2

Your subscription gets you four boxes a year worth over $200 each and delivered to your door with free shipping.

Step 3

Have the peace of mind that you can easily cancel or modify your subscription at any time.

Still need help? Get in touch